Patient Rights & Responsibilities
As a patient you have the RIGHT to:
• Receive necessary care, regardless of your race, gender, language, origin or source
of payment.
• Be respected for your cultural, spiritual and personal values, dignity, beliefs and
preferences.
• Privacy during care, examination, treatment and conversations with your physician
and other health care providers.
• Be addressed by name and informed about the names of the doctors, nurses and
other health care team members involved in your care.
• Complete information regarding diagnosis, condition, medication, risk of each
treatment, outcomes and necessary care to be taken after discharge from hospital.
• Be involved in the decisions that affect your care, services or treatment.
• Have your doubts clarified before signing General Consent Forms and Consent Forms
for Surgery /Anaesthesia /High-Risk Procedures.
• Be informed about pain and pain relief measures.
• Refuse treatment, request a change of doctor or get a second opinion.
• Protection from physical abuse and neglect.
• Be provided complete explanation regarding your transfer to another facility and the
alternatives available.
• Say “Yes” or “No” to experimental treatments and to be advised when a physician is
considering you to be part of a medical research programme.
• Express your concerns, complaints and grievances to any of our Hospital Staff /
Contact Customer Care.
• Confidentiality of your medical records and any other information provided by
you. Exceptions to this would be for cases involving a second opinion, the law or
insurance.
• Access your medical records.
• Know the rules and regulations of the hospital.
• Know the expected cost regarding your treatment and to have your bill explained.
• Information and access in case of emergency.
As a patient you are RESPONSIBLE for:
• Providing accurate information about your habits, health, past illness, hospitalization,
allergies, and current and past use of medication.
• Reading all Medical Forms and Consent Forms thoroughly and asking for explanations
before you sign them.
• Following the treatment plan recommended by your doctor and realizing that you
must accept the consequences if you refuse.
• Informing us of any doubts and changes in your condition and symptoms, including
pain.
• Actively participating in your treatment and pain management plan and keeping your
doctors and nurses informed of the effectiveness of your treatment.
• Accepting financial responsibilities and settling your bills promptly.
• Following our policies regarding non-smoking, noise, visiting hours, number of
visitors and other rules and regulations.
• Taking care of your valuables, belongings and informing us of any wrongdoing.
• Keeping your scheduled appointments and letting us know in advance if you are
unable to keep them.
• Reporting any issues, complaints or concerns that may affect your care.
• Respecting all employees of the hospital.
• Not asking for any false certificate or unlawful practices.